FAQ

Frequently Asked Questions

  • Who are we? Are we a scam?


We are a company specializing in the production of jersey. We have been in the jersey business for several years. All the jerseys you see on the website are available and from the same factory as the official. You can just place the order directly. Learn more click About us

    • Why is your jersey so cheap? Is the quality guaranteed？

    We are a source manufacturer, skipping intermediate agents and  facing consumers directly, so we can make the price the lowest price in the jersey market and guarantee the quality of the products at the same time.

    • What is your after-sales service? Can I return the shirts?

    In principle, everyone can return the shirt and we will send you a new one. But because the inter shipping fee is very expensive so that we don't suggest our customers return the shirts. If the shirts quality is really problematic, we will offer reasonable compensation for you. And if you have any questions during the purchase process, you can contact our customer service. If you need the help of our customer service, click Contact us – HUGO BOX (hugo-box.com)

    • How to track order?


    1. After we ship out the product and which is scanned by the logistics provider, you will receive an email containing the tracking number

    2. Click the "Track order" of the top navigation menu in our website 


    3. Enter your tracking number and then you can get the latest logistics information about your package 




    • How to leave the name and number if choose the custom items?

    You need to leave your custom information about the name and the number in the Special Instruction(optional) when you are adding payment informations. So that we can customize them for you before we ship the order. If not, we will send the shirt without the name and the number to you. Thanks!



    • How about the shipping fee？

    We offer free shipping for over $29. If your order is less than $29, it will need $5 shipping fee.

    • How is the shipping time?

    -Receiving Time = Processing time + Shipping time
    -Processing Time: Your item will be shipped out within 3-7 working days
    -Shipping Time：
    USA/ UK/ Germany/ France/ Italy/ Canada/ Australia/ Mexico: 7-15 working days
    All Other Counties: 20-30 working days

    -Shipping process might be a little longer than usual because of the local delivery policy during the coronavirus outbreak period.
    -Please wait patiently. Thanks for your understanding.

    • What are the payment methods?

    1. PayPal 
    2. Credit Card 
    3. Debit Card 
    -You can choose one of them to pay




    • How to contact with us?

    1.Click this icon, and it will lead you to contact us by whatsapp:  +8615384476608
    2. Contact us by Email: huhugo330@gmail.com
    3. Learn more click Contact us – HUGO BOX (hugo-box.com)